Get a full refund if your order doesn’t arrive as described, including loss or damage in transit. Arrival delay: Claim for $5 if your domestic package is not delivered within 10...
Get a full refund if your order doesn’t arrive as described, including loss or damage in transit.
Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
Damage:Claim for up to the full value of your purchase if your items are damaged in transit.
Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Worry-Free Purchase also includescarbon offsets for carbon emissions produced within the recipient’s destination country.
VisitSeel Resolution Centerto easily resolve your package issues if any of the above happens. Please note:Worry-Free Purchase is a value-added service offered by Seel.Please don't purchase it as a stand-alone item.
All orders are handled and shipped out from our warehouse all around the world. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. It normally takes 3-5 business days for us to process your order, and the shipping time usually take between 8-17 business days for the US, and 12-20 business days for other countries. please note that some international orders my take 20-25 business days to arrive due to customs/local post office delays.
SHIPPING COST
We offer free worldwide standard shipping for all your orders over $50HOW DO I TRACK MY ORDER.
Once your order ships, we will send you an email that includes the tracking number and tracking link of your specific shipper. You can check your order status there. Please note: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.
OUR RETURN POLICY
We accept returns on all our pieces within 7 working days from the date you received your order. We only ask that the following requirements are met: • Item/s must be in original condition. • Item/s must not have been used in any way. Unfortunately, we cannot accept any returns that do not meet above requirements. Refunds will be issued excluding the original shipping and return label cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s tomodern things for refund are not covered nor reimbursed by us.
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us atinfo@modern1things.comusing the same e-mail address used to order the product. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will receive your refund (item price excluding original shippingcost). modern things cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
When we receive your request to return an item. We will directly send you an email with the address that you need to send the items to.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within 72 hours. We will refund you through the same method you used to pay within 20 days.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately atinfo@modern1things.com.
